Swimming Pool Brian Privacy Policy

Effective Date: 01/01/2025

Last Updated: 02/14/2025

Swimming Pool Brian respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our business, including SMS messaging, online inquiries, and payment processing.

1. Information We Collect

We collect the following types of personal information when you use our services:

Contact Information: Name, email address, mailing address, and mobile phone number.

Payment Information: Payments are securely processed through Stripe or other third-party payment processors. We do not store or have access to full credit card details.

Service History: Details of services provided, invoices, and customer communications to improve our service.

Website Usage Data: If you visit our website, we may collect cookies and browsing data to improve user experience.

2. How We Use Your Information

We use your personal information for the following purposes:

Service Communication: To send updates, reminders, promotions, and service-related messages.

Payment Processing: To securely process payments through third-party providers like Stripe.

Customer Support: To respond to inquiries, schedule services, and provide assistance.

Legal Compliance: To comply with tax, legal, and regulatory requirements.

We do not sell or share your information with third parties for marketing purposes.

3. Data Security

We implement security measures to protect your personal data, including:

Secure Payment Processing: Transactions are encrypted and processed through Stripe or other PCI-compliant processors.

Restricted Data Access: Only authorized personnel can access customer records.

Secure Storage: Customer records are stored in secure systems to prevent unauthorized access.

4. Data Retention

We retain your personal information as follows:

SMS Data: Kept as long as you are subscribed to our messaging service.

Service Records & Invoices: Retained for at least five years for accounting and legal purposes.

Payment Data: We do not store full payment details. Stripe and other processors handle this securely.

Data Deletion: You may request to have your data deleted at any time (see Section 6).

5. Message & Data Rates May Apply

Your mobile carrier may charge fees for sending or receiving text messages.

Messages are recurring, and frequency varies.

6. Your Rights & Opt-Out Options

You have the right to:

Access Your Data: Request a copy of your personal information.

Correct Your Data: Update or correct inaccurate information.

Request Data Deletion: Ask us to delete your data (except records required for tax/legal compliance).

Opt Out of SMS/Email Communications: Unsubscribe at any time by replying STOP or emailing brian@swimmingpoolbrian.com.

7. Dispute Resolution & Chargebacks

If you have concerns about a service or charge, you agree to contact us first before filing a chargeback with your bank. We will work with you to resolve any issues.

Unjustified chargebacks (for fully provided services) may result in further legal action.

8. Legal Compliance

We comply with applicable privacy laws, including:

California Consumer Privacy Act (CCPA) (if applicable)

General Data Protection Regulation (GDPR) (if applicable for international customers)

We will update this policy if laws change.

9. Contact Information

For questions, data requests, or assistance, contact us at:

📧 brian@swimmingpoolbrian.com

📞 717-473-7023