Swimming Pool Brian - Refund Policy

Effective Date: 01/01/2025
Last Updated: 02/14/2025

At Swimming Pool Brian, customer satisfaction is our priority. If you are not completely satisfied with our service, please review our refund policy below.

1. Eligibility for Refunds

Refunds are available under the following conditions:

  • Service Not Provided: If we are unable to complete your scheduled service due to our own fault, a full refund will be issued.

  • Service Dissatisfaction: If you are unsatisfied with the service due to a workmanship issue, you must notify us within 7 days of service completion. We will first attempt to correct the issue at no additional charge. If the issue cannot be resolved, a partial or full refund may be considered.

  • Overpayment or Duplicate Charges: If you are mistakenly charged more than once for a single service, we will issue a full refund for the duplicate transaction.

2. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Change of Mind: Refunds are not issued if you decide to cancel after the service has been completed.

  • Pre-Existing Conditions: If service is impacted by pre-existing pool equipment failures, plumbing issues, or water chemistry imbalances, refunds will not be granted.

  • Missed Appointments: If we arrive at your location and are unable to complete the service due to lack of access or unsafe conditions, the service fee remains non-refundable.

  • Weather-Related Delays: Service postponements due to weather conditions are not eligible for refunds but will be rescheduled at no additional cost.

3. Refund Request Process

To request a refund, follow these steps:

  1. Contact Us Within 7 Days:

    • Email: brian@swimmingpoolbrian.com

    • Phone: 717-473-7023

  2. Provide Your Invoice Number and a brief description of the issue.

  3. Allow 5-7 Business Days for us to review your request and respond.

If approved, refunds will be processed within 7-10 business days using the original payment method.

4. Chargeback & Dispute Policy

  • If you believe you were charged incorrectly, please contact us before initiating a chargeback with your bank or credit card provider.

  • Unauthorized chargebacks for completed services may result in further legal action.

5. Amendments to This Policy

We reserve the right to modify this refund policy at any time. Updates will be posted on our website and take effect immediately.

6. Contact Information

For questions or refund inquiries, contact us:

📧 Email: brian@swimmingpoolbrian.com
📞 Phone: 717-473-7023